About Jackpot City Casino - Licensing and Regulation
- Is Jackpot City Casino legit?
- Is Jackpot City Casino safe?
- About Jackpot City Casino – Summary
- Software
- Games Selection
- What about huge jackpot wins?
- Live Casino
- Game Offering – Summary
- Promotions
- Bonuses
- Bonus Conditions
- Promotions – Summary
- Deposit
- Withdrawal
- Banking – Summary
- Customer Support Service – Summary
Jackpot City Casino – at a glance
About Jackpot City Casino
This part of the Jackpot City Casino review will look at the basics – operator profile, operating record, licensing and regulation detail, and certification. The thrust is to answer whether Jackpot City Casino is a legit and online casino.
Launch Date and Operator
Jackpot City Casino is one of the longest-serving online casinos. Its roots can be traced back to 1998. This means Jackpot City Casino is one of the earliest online casinos. That it has remained to date (some 22 years after) can only mean that it is a strong online casino.
Also, Jackpot City Casino is operated by Baytree Limited and Bayton Ltd. These are affiliates of Digimedia Ltd. Digimedia is one a big operator of online casinos in the industry, especially after it went about acquiring different online casinos over the past decade. While the way Digimedia went about harmonizing the different brands was not popular among many gaming enthusiasts, there is no doubt that it currently operates some of the most recognized online casinos.
Some of these online casinos include Royal Vegas Casino, Euro Palace Casino, Gaming Club Casino, Lucky Nugget Casino, Mummy’s Gold Casino, and Platinum Play Casino. That said; Jackpot City Casino has behind it a very robust casino operator. Also, it’s has a long list of reliable online casinos as its sister sites.
Licensing and Regulation
In terms of licensing and regulation, Jackpot City Casino comes out fine. Baytree Limited is authorized and licensed by the Kahnawake Gaming Commission (License number: 00812); while Bayton Limited is authorized and licensed by the Malta Gaming Authority (License Numbers MGA/B2C/145/2007). This means that Jackpot City Casino is well regulated because the KGC and the MGA are some of the most reputable casino regulators in the industry.
Certification
Jackpot City Casino has the eCOGRA seal. eCOGRA is short for eCommerce Online Gaming Regulation and Assurance. It is an accredited independent body that audits and certifies casinos. The eCOGRA “safe and fair” seal is awarded to operators who comply with eCOGRA’s high standards, operate honestly and responsibly, and demonstrate that games are fair and that players monetary deposits are safe. Apart from the certification itself; all sites so accredited are subject to regular monitoring of their operation.
The Website
Jackpot City Casino is an online casino that communicates across borders. The website is available in English Language and in some other 33 languages. Thus, most players will be able to enjoy the superb range of casino games in a language they understand.
Also, entering the gates of this city of entertainment (getting started) is relatively simple. You’ll have to create a player account, but this will be over in a few simple steps. It is simply: clicking the “Register” button on the home screen, filling in the required information (including a username and password of your choice), and confirming that you are of legal age to play.
Who can play?
From the many international languages that the site is offered in, you’ll have gleaned that Jackpot City Casino serves players from many countries. However, as expected of every legit online casino, Jackpot City Casino does not accept players from everywhere. There are country restrictions.
In its terms, it states that “the Casino cannot open accounts, or process bets or financial transactions, for individuals residing in Afghanistan, Australia, Andorra, Austria, Belgium, China, Czech Republic, Denmark, France & Outlying Territories, Lower Saxony (Niedersachsen) state in Germany, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, USA & Outlying Territories, Taiwan, Turkey, Hungary and the United Kingdom“.
Is Jackpot City Casino legit?
The legit question is one that needs consideration if you do not want to fall prey to the many scam artists that roam the internet.
To the question of whether Jackpot City Casino is a legit online casino, the answer is yes. Jackpot City is legit. From the discussion so far, this is not hard to see. Summarily:
- Operator – Jackpot City Casino is part of Digimedia Ltd; and a robust casino operator like Digimedia cannot spin out a scam site. More so, all the other brands of Digimedia are legit and reliable online casinos, so it is difficult to see Jackpot City Casino being the only one that veers off course into the scam category.
- Certification – Jackpot City Casino is certified after rigorous assessment by independent specialists. Amongst these is eCOGRA. Suffice it to say that only a legit site will be so licensed. The eCOGRA certification, primarily gives assurance that Jackpot City Casino offers fair gaming. That the casino is fair also shows that it is legit because fair gaming means that every wager in the house can be won.
- Licensing and Regulation – Suffice it to say that a scam online casino will not be backed by reputable casino commissions like Malta and Kahnawake. These commissions are known for stringent licensing requirements and strict oversight. They ensure that their license holders operate fairly and responsibly; even punishing operators with fines where necessary. That Jackpot City is so well regulated means that player protection is top notch; and that is a mark of a legit online casino.
- Operating Record – First, Jackpot City Casino has been around for 22 years. It takes a legit online casino to stay alive and strong in the industry for that long. Scams that rip people off are found out in no time, and they disappear as soon as they are exposed.
More importantly, Jackpot City Casino does not only have a long operating record; it has a long record of consistently paying winners. That is, the online casino has consistently registered winners, and it has consistently paid. There is a “winner” section on the site that holds details of winners of Jackpot City Casino – amount won, game played, and date of winning. There are also numerous winners of Jackpot City Casino that you’ll find on the independent platforms, and many of these also post payment proofs. Suffice it to say that a scam online casino will not have a rich history of paying winners.
With Jackpot City Casino backed by the robust Digimedia Ltd, certified fair by the highly reputable eCOGRA, licensed and regulated by reputable jurisdictions like Malta and Kahnawake, and having a 22-year record of paying winners, there is no doubt that it is a legit online casino.
Is Jackpot City Casino safe?
Using Jackpot City Casino will require submitting sensitive data like personal information and payment information. You’ll not want such sensitive data to leak out too bad elements. Thus, you’ll want users’ data well protected.
Jackpot City Casino does very well in this regard. It uses the industry-standard security measure – SSL (Secure Socket Layer) technology. With this technology, data is transmitted via a private channel that blocks off all prying eyes. Also, bank-grade encryption is used to scramble the data, so even if it is captured, it will not be compromised. That said; there is no doubt that Jackpot City Casino is a safe online casino.
About Jackpot City Casino – Summary
We’ll rate the “About Jackpot City Casino” section 9/ 10.
Jackpot City Casino ticks all the right boxes in terms of legality. It is operated by the huge Digimedia Group; it has over two decades of experience; it is certified fair after rigorous assessment by the reputable eCOGRA; it is well regulated as it has gaming licenses from Malta and Kahnawake, and it has consistently paid winners. Adding all of these together, Jackpot City Casino is legit to the core. Using the industry-standard SSL technology, it is also a safe online casino.
However, while it is an international online casino that accepts players from many countries (and even caters to them in their local languages) it does not accept players from the US and the UK.
| Hits | Misses |
| Operated by a robust Group like Digimedia Ltd | Many country restrictions that include the US |
| Has over 22 years of experience |
| Well regulated by Malta Gaming Authority and Kahnawake Gambling Authority |
| Certified fair by eCOGRA |
| Has a rich record of winners and payouts |
| Use industry-standard SSL technology |
Game Offering
This part of the review looks at the entertainment value of Jackpot City Casino. Specifically, it’ll examine the casino’s software, game selections, and more.
Software
This examination is to determine if Jackpot City Casino provides a qualitative experience and whether gaming flexibility is afforded.
The best online casinos are powered by the best gaming software. Whatever makes for a quality gaming experience (like great graphics and animations, emotive sound effects, smooth game-play and more) are features of gaming software. So quality game software equates to a quality online casino.
Thankfully, Jackpot City Casino is powered by one of the best game developers in the business – Microgaming. The Microgaming Viper software is one of the best you’ll find, as it ticks all the right boxes. Thus, you’ll find that Jackpot City Casino has some of the finest games in the industry. These feature razor-sharp graphics, immersive sound effects, and other top-quality effects.
While being solely powered by Microgaming ensures that Jackpot City Casino provides high-quality games, it also means that if you have a preference for games from different gaming software, Jackpot City Casino cannot serve you.
Microgaming provides its games in both Download mode and Instant Play mode. Thus, Jackpot City Casino supports both the Download and the Instant Play modes of play. That is, to play games in the casino, there are two options. First, you can download and install a casino application on your device. Secondly, you can play games online directly from your web browsers.
Having both modes of play available is fine, as players can choose what suit them best. The download version is a good choice for traditionalists, as it gives access to the casino in full (all featured games). The Instant Play version does not require a download, so you are not restricted to playing casino games from only a particular device holding the casino application. With Instant Play, you play games directly from a web browser, so you have the flexibility of playing games from different devices.
Jackpot City Casino is mobile-friendly. This means that it works well on portable devices like smartphones and tablets. Thus, you don’t have to come home to your computer before you can play online casino games. Rather, anywhere and anytime you can use your mobile devices you can enjoy online casino gaming. That said; with Jackpot City Casino, you can play casino games on the go using all the popular mobile operating systems – Apple, Windows, Android and Blackberry
Games Selection
Jackpot City Casino has about 600 online casino games. This means it is relatively well-stocked. You won’t find too many online casinos with games numbering about 600. Also, the games in Jackpot City Casino are varied. Whatever your gaming preference, and whether you are a beginner or a pro, you will find a suitable casino game in Jackpot City Casino. It doesn’t that you are an avid slots fan, a strategic and skilled online blackjack player, a poker pro or a roulette enthusiast you will find all the top-quality entertainment in Jackpot City Casino.
Slots
Slots are the rave of online casino gaming. The simplicity of play, the thrills, and the potential huge wins make them hugely popular. Thankfully, Jackpot City Casino has an impressive collection of about 400 slot machines.
You’ll find a lot of classic slot games which bring the traditional 3-reel slots back to life. There is also a rich array of fantastic video slots which offer involved storylines that unfold as you play and include immersive theme-based bonus levels.
Some of the top Slot titles you’ll find are Alaskan Fishing, Immortal Romance, Carnaval, Mermaids Millions, Pure Platinum, Treasure Nile, Voila, Scary Friends, 7 Oceans, Jungle Jim El Dorado, Adventure Palace, Agent Jane Blonde, and more. Themes include adventure, passion, animals, sports, history, and more.
There are so many interesting and immersive themes that you’ll find a slot game to suit your taste and interests. There are also many slot titles inspired by the Blockbusters. These include Thunderstruck, Avalon, Playboy, The Osbournes, Clash of the Titans, Big Kahuna, Game of Thrones, Tomb Raider, Terminator II, and Break da Bank.
Online Blackjack
If you like the game of 21, Jackpot City Casino is one fine destination to head to. It offers more than 40 different blackjack games. So you’ll find more than enough options to pitch your skills against the dealer. This ranges from Classic Blackjack to Atlantic City Blackjack.
Online Roulettes
For incredible excitement and entertainment from the spinning wheels, Jackpot City Casino also offers different versions of Roulettes which includes the popular ones like French Roulette, European Roulette, and American Roulette.
Table Games
In its table games section, Jackpot City Casino packs a range of games. Fans of the cards will find Baccarats, as well as table pokers like 3 Card Poker, Pai Gow Poker, as well as variants like Red Dog. If you’ll rather shoot the dice, you’ll also find tables for Craps.
Video Poker
Gaming enthusiasts know that Microgaming has the largest collection of video poker games; so Microgaming-powered online casinos usually make fine destinations to enjoy the hybrid game. Thankfully, Jackpot City Casino does not disappoint in this regard.
It has one of the biggest collections of video pokers you’ll find. There were about 15 video poker games, which included popular titles (like All Aces Poker, Jacks or Better, Aces & Eights, Deuces Wild, and more) as well as less popular titles (like Louisiana Double, Double Bonus, etc).
Online Bingo
For fast-paced gaming, you can enjoy full throttle entertainment, action, and excitement when you play online Bingo at Jackpot City Casino. You’ll find both 75 Ball Bingos and 90 Ball Bingos.
What about huge jackpot wins?
It will bother criminals for an online casino named “Jackpot City” to not be a good destination to chase the jackpots. Thankfully, Jackpot City Casino does not commit this crime.
It has a large selection of jackpot games. Being that the casino is powered by Microgaming, this is to be expected because Microgaming is one of the industry-leading jackpot providers. Microgaming is famous for its networked progressives, which are jackpots that receive contributions from a host of casinos in the Microgaming network. That is, any time the game is played in any of the many casinos powered by Microgaming, a part of the bet is contributed to the jackpot amount. Thus, the amount grows and gets to insane figures.
Jackpot City Casino has all of these popular Microgaming progressive jackpots. The most popular of them is Mega Moolah. As of writing this review, the Mega Moolah jackpot had grown to about $15 million. Other top progressive jackpots in this “city of jackpots” include Major Millions, Roulette Royale, King Cashalot, Caribbean Draw Poker, Poker Ride, Treasure Nile, Triple Sevens, Tunzamunni, SupaJax, Cash Splash, and more.
What we like most about the featured jackpot games is that they are attached to different game types. That is, you can chase huge jackpot sums whether you are playing slots, roulettes, blackjacks, or video pokers.
Live Casino
Online casino gaming has evolved beyond playing virtual games. The recent wave is live casino games, where, from their home or anywhere else, players can get every experience of playing in a real land-based casino. The live casino games are actually operated in real land-based casinos on real tables with real props, by real professional dealers and croupiers. The live-action is brought to the player’s device via cutting edge video streaming.
Thankfully, Jackpot City Casino has a live casino. So you can enjoy everything about playing in a real land-based casino without being physically there. The live casino is powered by Evolution Gaming, which is arguably the best software provider in the live casino fields. You’ll get high definition streaming of video and audio for an amazing live gaming experience. The interface allows interacting with the professional dealers and other players, so you get the full social element that comes with playing live in a land-based casino.
The feature-rich Live Casino of Jackpot City Casino gives you a trio of iconic table games (Live Blackjack, Live Roulette, and Live Baccarat) and so many more exciting games.
Game Offering – Summary
We’ll rate the game offering of Jackpot City Casino 9/ 10.
Jackpot Casino also ticks the right boxes in terms of its game offering. Powered by one of the best software providers, it offers some of the best online casino games in the market. For greater gaming flexibility, the games are available in download versions and Instant Play. Mobile gaming is also supported, so you also have the flexibility of playing games on the go – from anywhere and anytime.
With about 600 games, it has one of the biggest games collections; and this includes slots, roulettes, blackjacks, video pokers, and more so there’s something for everyone. Not only are there non-slot games; but Jackpot City has one of the biggest collections of these games. So if your casino entertainment comes from the casino classics, Jackpot City Casino is a fine destination. It also has a large collection of live casino games for all those that want social interaction in their online casino gaming. Lastly, for all persons that want huge wins, Jackpot City Casino has some of the biggest progressive jackpots in the market.
| Hits | Misses |
| Offers high-quality games powered by Microgaming | Does not offer games from other software providers except Microgaming |
| Gaming flexibility is provided via downloadable games and in-browser play |
| Mobile gaming is supported for gaming on the go |
| Offers about 600 games which include every online casino game type |
| Has a relatively large collection of table games and video pokers |
| Offers some of the best jackpot games |
| Offers a rich library of live casino games |
Promotions
This part of the review looks at the incentives that Jackpot City Casino gives its players, as well as conditions that come with such incentives that you should know about.
Bonuses
Like any serious online casino, Jackpot City Casino has freebies for its players, which range from a signup bonus that you receive as a new player to loyalty bonuses that you receive for loyally remaining in the house.
Advertising the welcome bonus, Jackpot City Casino says: “We’ll give you 100% back on your first 4 deposits – that’s up to $1600 Bonus”. That is, the welcome bonus is a 100% match bonus up to $400 in each of the first four deposits.
Getting up to $1,600 in welcome bonuses is good anytime. It is also good that the 4 deposit bonuses that make up the welcome package come with a 100% match. This means that getting a particular bonus amount does not require paying more than that bonus amount – to get the full $400 bonus each time you’ll need a deposit of $400. Thus, getting the full bonus amount of $1,600 requires a deposit totalling $1,600. That’s a full bang for your buck!
| Match Percentage | Bonus Amount | Deposit Required |
| First Deposit | 100% | up to $400 | $400 |
| Second Deposit | 100% | up to $400 | $400 |
| Third Deposit | 100% | up to $400 | $400 |
| Fourth Deposit | 100% | up to $400 | $400 |
| Total | $1,600 | $1,600 |
It is also good that the bonus is split to cover the first four deposits. This makes it easier to redeem the full bonus amount. For example: consider the deposit amount of $1,600 required to claim the full bonus amount; not many players will be able or willing to pay that in one lump sum. But with it staggered into four equal $400 payments, it becomes easier to make the required deposits for claiming the full bonus.
Another good thing with the welcome package is that each deposit requires a minimum deposit amount of $10 only.
After enjoying the bonus offer, you’ll want to find other bonus offers in the house. Jackpot City Casino says it has more in the form of match promotions and Prize-packed promotions.
Match bonuses are freebies you get whenever you make a deposit. So with match bonuses, there’s always a reason to make a deposit and play in the house. Jackpot City says it “offers players regular midweek and weekend percentage match bonuses based on their playing activity of the preceding weeks”. The only other thing that the site says about its match promotions is that “players will receive updates via emails and in their software to alert them of any bonus reward opportunities”.
The lack of information about particular match promotions was very disappointing. We understand that such promotions are time-specific and change all the time. But in any bonus-generous online casino, there would be particular match promotions running at any one time; and the promotion page of the casino will have the details of such promos.
Casinos often spice up the fun via tournaments that incorporate competition into your gaming. These come with prizes that range from casino credits and free spins to hard cash, cool gadgets, and experience-style trips. Jackpot City Casino says it “offers daily, weekly and monthly promotions filled with rewards that range from cash, casino credits and free spins to cool gadgets, 5-star cruises and exotic holidays”. However, once again, there is no information on particular prize-packed promotions.
Jackpot City Casino has a loyalty program that is designed to reward players’ loyal stay in the casino. Each time you make a cash wager and play casino games in Jackpot City Casino, you’ll be rewarded with Loyalty Points. These points can later be exchanged for free bonus credits which you can use for more playing.
The loyalty program is tiered (having 6 levels). As a new player, you are started at Bronze (the lowest tier); and as you earn points, you climb up the levels. Each of the Loyalty Levels unlocks its own set of unique rewards – and the closer you progress to Privé (the highest level), the better and more personal the rewards become. These benefits include faster point-earning potential, competition entries, access to a dedicated support team, etc.
Jackpot City Casino even gives a loyalty boost. Once you make your first successful deposit, the casino will give you 2,500 Loyalty Points as a boost to kick things off.
While it is good that there is a Loyalty Program; we didn’t like that there was no solid information about it. For example, the site only suggests that it is a tiered program; we had to do serious digging from many sources to find the number of levels. Also, there is no information on the points required to level up, or the particular benefits that each level brings. We’ll like to see more transparency on this.
Bonus Conditions
All casino bonuses are subject to certain conditions (which include wagering requirements, max bet amount, and more). So before claiming a bonus from Jackpot City Casino, it is important to consider that the conditions that apply are fair.
Bonus Wagering Requirement
The welcome bonus of Jackpot City Casino is subject to a 50x rollover requirement before the bonus or any winning from using it can be withdrawn. Thus, if you claim the full $400 first deposit bonus amount, before any withdrawal can be made, your wagering must reach a minimum of $20,000 (which is 50 x $400).
Wagering a minimum of $20,000 to clear a $400 bonus does not make for good reading. This is because the “50x bonus amount” wagering requirement of Jackpot City Casino is relatively high.
Games Contribution to Play-through
The more the contribution of games to play-through, the easier it will be to meet play-through requirements and be cleared for withdrawals. Games in Jackpot City Casino contribute the following to bonus play-through.
| % Contribution | Games |
| 100% | All Slots, Keno & Scratch Card games (Re-spin slot games counts 10%) |
| 8% | All table pokers, all roulettes, all video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack) and Casino War |
| 2% | Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers |
| 0% | All baccarats, All craps, Red Dog, Sic Bo |
With this, every $100 wagered on slots will count as $100 to meet bonus play-through; but every $100 wagered on table pokers, blackjacks, and roulette will count as $8. In comparison with other online casinos, the non-slot games of Jackpot City Casino have a relatively lower contribution to bonus play-through. You’ll find casinos where many non-slot games contribute more to meeting playthrough requirements.
If large single bets can be placed, it will be easier to meet play-through requirements and be cleared for withdrawals. However, casinos cap how much can be wagered when using bonuses. In Jackpot City Casino, the maximum bet while a bonus is actively being played through is €8 per round and 50c per line. Placing even a single bet of more than €8 per round or 50c per line when a bonus is active will result in forfeiting of any winnings.
This is a relatively low cap. For high rollers, it’s a no-no. For others, it means a relatively high number of game rounds will be needed to meet the bonus play-through requirement.
Maximum Withdrawal Amount
Many online casinos set withdrawal caps on winnings obtained from using bonuses. That is, when you claim and play with bonuses, even after meeting playthrough requirements, no matter your balance, you can only a particular amount.
The signup bonus of Jackpot City Casino has the maximum withdrawal amount attached. You will be limited to a maximum withdrawal value of 6 times your first deposit amount, and any remaining balance will be forfeited.
Promotions – Summary
We’ll rate the Promotions section of Jackpot City Casino 6/ 10.
Jackpot City Casino comes out shining with a welcome bonus that is up to $1,600. Like any rewarding online casino, it says there are other match promotions and prize-packed promotions. However, we didn’t find any of these featured. More so, no information about these promotions was available. If you like knowing what you’re in for, you’ll find the silence on promotional offers very disappointing. There’s a loyalty program, but in the no-information fashion of the promotions of Jackpot City Casino, the loyalty program is vague.
The conditions attached to bonuses also do not help. The wagering requirement is relatively high; except you’ll be playing slots, games have a relatively low contribution to play-through, and the maximum bet allowed when rolling over a bonus is relatively low. With these conditions combined, it’ll be relatively difficult and long to clear bonuses in Jackpot City Casino.
| Hits | Misses |
| Offers a relatively large welcome bonus that is 4 100% match bonuses up to $400 each | Does not give detailed information about other bonuses |
| Has a loyalty program | Bonuses are subject to the relatively high wagering requirement |
| Non-slot games have a relatively low contribution to meeting bonus play-through requirement |
| Max bet amount when a bonus is active ($8 per round or 50c per line) is relatively low |
| There is a withdrawal cap on winnings obtained from using the first deposit bonus |
Banking
This part of the review looks at the deposit and withdrawal processes in Jackpot City Casino. Being an online casino that communicates across borders, you can play in a range of currencies which includes: US Dollars ($), Canadian Dollars (CAD), New Zealand Dollars (NZD), Swedish Krona (KR), Polish Zloty (zł), Russian Ruble (руб), Thai Baht (฿), and Czech Koruna (Kč). Gaming in a currency you are familiar with is important as it helps you to immediately understand how much you’ve won when you hit winnings.
Deposit
You’ll need money in your account if you are to play real money casino games for the chance to win real money.
When you want to fund your casino account, you’ll not be short of deposit options. This is because Jackpot City Casino supports different banking options for a deposit which include: credit cards and debit cards, prepaid vouchers, bank transfers, web wallets, and mobile invoicing. Specifically the deposit options you’ll find in the casino lobby are:
- Credit card: Visa, Mastercard
- Debit card: Visa Electron
- Prepaid Voucher: AstroPay, Entropay, Pago Efectivo, Paysafe Card, Postepay, todito Cash, MoneySafe
- Bank Transfer: Interac Online, Abaqoos, Boleto, Instant Banking (Citadel), Direct Bank Transfer, eCheck, eKonto, EPS, Euteller, GiroPay, iDebit, Lobanet, Moneta, Neosurf, Przelewy24, Klarna, teleIngreso, Trustly, WebMoney
- Web Wallet: Dinero Mail, ecoPayz, InstaDebit, Neteller, PayPal, Qiwi, Skrill, Skrill 1-Tap, Yandex Money
- Mobile Invoicing: PugglePay
This is the full range of deposit options. However, many options are country-specific and will not be available to you in your location. However, with generic options like credit/ debit cards and web wallets supported, you won’t have a problem with finding an option to conveniently use in funding your account. However, with the rise of cryptocurrencies in online payment, it is disappointing that none of them is supported for deposits.
Like every other online casino, Jackpot City Casino limits how much you can deposit into your account. Thankfully, the deposit limits are relatively friendly. Players will want a low minimum deposit amount so that even with a low budget they can still make the required deposit and enjoy casino gaming. The minimum deposit amount in Jackpot City Casino is $10. This is a relatively low deposit amount, as it is one of the lowest you’ll find in the industry.
At the other end, players will want a high maximum deposit amount, so that they can deposit the large sums that high rolling will require. Jackpot City Casino also does well in this regard. With many of the deposit options, you can pay as much as $5,000.
Deposit Fees and Processing Time
Jackpot City Casino does not charge fees for deposits. However, you may find a small fee that will come from your financial intermediary. In terms of deposit processing, Jackpot City Casino does relatively well. Most deposit transactions are processed instantly, so deposited funds are immediately pushed to the depositor’s account. This means that players who make deposits can immediately start playing games with the deposited funds.
Withdrawal
As a legit online casino, Jackpot City pays when winners request payment. More importantly, the payment process is relatively easy. You simply have to navigate to the banking page of the website and click the withdrawal tab. Then select the appropriate withdrawal option, and follow the on-screen instruction (like inputting the amount you wish to withdraw, etc).
Jackpot City Casino also does fine in terms of withdrawal options. The options you’ll find fall into the categories of credit/ debit cards, prepaid vouchers, Bank transfers, web wallets, and cheques. Specifically, the banking options you’ll find in Jackpot City Casino for requesting payment are:
- Credit card: Visa, Mastercard
- Debit card: Visa Electron
- Prepaid card: Entropay, Postepay
- Bank Transfer: Instant EFT, Direct Bank Transfer, eCheck, ecoPayz, eKonto, iDebit, Lobanet, Moneta, WebMoney
- Cheque
- Web wallet: InstaDebit, Neteller, PayPal, Qiwi, Skrill, Yandex Money
Know that if you use a deposit method that allows withdrawals, it will be automatically selected as your withdrawal option. But where the deposit method used does not allow withdrawals (like prepaid cards), you’ll be asked to choose another withdrawal option.
However, with these many options, there’s no doubt you’ll find a means to get paid without stress. None of the cryptos is also available for requesting payment. However, this was not unexpected as no crypto option was available for deposits.
With requesting payment, there are also limits. Also, you’ll want the minimum withdrawal limit to below so that you’ll not stay too long before you can request payment. Thankfully, the minimum withdrawal amount of Jackpot City Casino is low. It is only $20. Thus, with only a few game rounds, you’ll have the balance that you can withdraw.
On the other end, you’ll want the maximum withdrawal limit to be high. This is so that if a player luckily hits a large win, it will not take long to completely withdraw everything. However, Jackpot City Casino does not shine in this regard. The maximum withdrawal limit is $4,000 per week. Withdrawing winnings $4,000 per week will mean that it will take some while to completely withdraw a large win. However, know that in some circumstances, Jackpot City Casino will allow withdrawals of up to $10,000.
Withdrawal Fees and Payout Times
One of the good things about Jackpot City Casino is that it does not charge fees for withdrawals. If you meet any small fee when requesting payment, it is unassociated with Jackpot City Casino. Rather it is service fees from your financial intermediary.
In terms of payout speed, Jackpot City Casino has a payment processing time of 24 – 48 hours. While not super-fast, this is relatively fair. After payment is approved, how fast it’ll take to be received will depend on the selected payment method as follows:
- e-Wallets: 24 – 48 hours
- Cards (Credit/ Debit Cards, and Prepaid Cards): 2 – 6 days
- Bank Transfers: 3 – 7 days
- Cheques: 14 – 21 days
Banking – Summary
We’ll rate the Banking section of Jackpot City Casino 9/ 10.
First, whether you are loading your account or requesting payment, the process is relatively easy. Also, it is powered by a host of payment methods. However, crypto options like Bitcoin are sorely missed. You won’t need a big budget to make a deposit as the minimum deposit amount is $10, and you won’t need a large balance to request payment as the minimum withdrawal amount is just $50. However, if you hit a large win, you’ll be limited to withdrawals of $4,000 per week, so it’ll take some while to withdraw everything. However, the payment processing time is 24 – 48 hours, which is fair.
| Hits | Misses |
| Accepts plays in a range of currencies | Does not support cryptocurrencies |
| Deposits and withdrawals are relatively easy | The maximum withdrawal amount is $4,000 per week, which is relatively low |
| Supports a wide range of deposit and withdrawal options |
| The minimum deposit limit is only $10, so you don’t need a big budget to play games |
| Deposits are instantly processed, so you can start playing with the deposited funds immediately |
| The minimum withdrawal limit is $50, so you won’t need an overly large balance to request payment |
| Payment processing time is 24 – 48 hours |
Support Service
When using an online casino, you may hit the brick wall. So you’ll want a service with effective customer support. Jackpot City Casino does well in this regard.
Just as with every online service, Jackpot City Casino provides self-help with an FAQ. The FAQ is not the most detailed, but it covers several topics. These include: creating an account, logging in, casino games, bonuses, loyalty programs, banking options, and more.
If you’ll need more than self-help, you can directly contact Jackpot City Casino via Live Chat or Email. To start you’ll have to go to the “Support” page of the website. The link to the live chat platform can be found there. The email service is actually an online contact form, and the link to the form can also be accessed from the Support page. However, it is disappointing that telephone service is not supported.
The Jackpot City Casino support service is available 24/ 7. So whatever time of the day or day of the week that you need help, you can reach out. You’ll find a very responsive and friendly support service that will help you resolve any problem quickly and efficiently.
Customer Support Service – Summary
We’ll rate the Banking section of Jackpot City Casino 8/ 10.
Jackpot City Casino does well by providing self-help and contact help. However, the self-help FAQ is not very detailed; and telephone service is missing from the contact options. Interestingly, if you concern yourself with what is available, you’ll find the service satisfying. Help is available round the clock, and response is relatively fast and usually helpful.
| Hits | Misses |
| Provides help via Live Chat and Email | The FAQ is not very detailed |
| The support service is available 24/ 7 | No telephone service |
| The support service is responsive |
Conclusion
Jackpot City is a legit and safe online casino from the Digimedia Group. There’s no doubt about this – it is one of the earliest and longest-serving online casinos, it is certified fair (by eCOGRA), it is well regulated (by the Malta Gaming Authority and the Kahnawake Gambling Commission), and it has consistently paid.
Jackpot Casino says it has been delivering exceptional experiences to players since its launch. Thankfully, this is not just talking big. Jackpot City Casino is powered by excellent Microgaming and provides excellent games. With about 600 games, there is something for everyone.
Slots fans will find hundreds of thrilling machines to spin themselves into a fun world. However, unlike many online casinos that give an amazing slot treat to the detriment of other games, Jackpot City Casino has one of the largest collections of other games (blackjacks, roulettes, and video pokers). You’ll also find a large library of live games.
Jackpot City Casino comes complete with excellent banking service as well as customer support service. The casino is not without its faults; we think it has a lot to do in its promotion section. However, on the whole, it is a solid online casino. There are many reasons to try it out. Jackpot City Casino is a legit online casino that we recommend.
